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ISO 20000

Service Management System (SMS) - ISO 20000-1

ISO 20000-1:2018 is the first global standard that specifically targets IT Service Management with an integrated set of management processes for effective delivery of services. It is integrated with set of management process, client, and business requirements. The standard is designed to bring consistency into management of IT services and infrastructure, either internal or outsources, benefiting employees and clients.

Achieving an ISO standard demonstrates that your company is serious about delivering quality systems through tested processes. Internally ISO standards provide focus and discipline and externally you will achieve credibility, authority, and recognition.

Certification is a differentiator from the competition. Many stakeholders now want to ensure their IT service providers demonstrate compliance with ISO 20000. Certification can also reduce the need for supplier audits, relieving the customer costs and disruption for the supplier.

What are the Benefits Of ISO 20000-1

With the implementation of ISO 20000-1:2018 standards, business can benefit in terms of:

team meeting

Streamlined IT processes

Better alignment between business objectives and IT, reducing risk and improving communication between business areas. Improved/streamlined IT processes contribute to the business effectiveness.

Customer Satisfaction

Enhanced customer confidence and satisfaction which can lead to enhanced business opportunities.

Continuous improvement

Methods to measure and evaluate performance, processes, and practices, providing more structured opportunities for continual improvement.

Competitive advantages

Better internal processes and customer service improve your market competitiveness, leading to higher profit potential.

Steps for getting ISO 20000-1 Certification

The process of getting ISO 9001 certified with AIT is a trouble-free step-by-step approach.

Understanding your business needs

Scope helps in determining the certification requirement, whereas the service catalogue helps in defining all other process boundaries.

Creating SMS manual

Next, the AIT assessor will review your existing procedures and help you document the new systems that will help deliver success. This manual sets out how your business should operate going forward so that it can deliver as per ISO 20000-1:2018 standards. ISO 20000 - 2018 has individual 58 requirements - each of which needs to be assessed for their status. Developing plan to plug the gaps identified.

Training

While the SMS policy is an important document moving forward, it is even more important that it is put to practical use. We work with the senior management team to ensure the framework is embedded throughout your organisation. We also develop and deliver tailored training for staff to ensure understanding and implementation of ISO 20000-1 is watertight. This will create consistency across your organisation, transforming your business from day one so it is optimised for efficiency, continual improvement, and greater profitability.

Audits ' Internal and External

Before you can be awarded the ISO 9001 certification, your organisation performs internal audit and make sure the completeness of compliance requirements and to verify if there are no gaps. Then Organization goes to the third-party certifying body which brings external auditor to check if the business is confirming to ISO standards. As we will have provided excellent support and guidance to your business every step of the way, you can be assured that your ISO 9001 will be successful.

ISO 20000-1 certificate

Once confirmed that business is ISO 20000-1 compliant, your organisation will be presented with the certificate. This international certification will be recognised by current, potential, and future clients as a mark of quality.